Shipping & Exchange
Shipping:
- All orders are processed and shipped within 24 hours of receipt, ensuring you get your products as quickly as possible.
- We partner with reputed third-party courier services to ensure reliable and timely delivery of your orders.
- As soon as your order is processed, we will share the tracking details via email so you can monitor the progress of your shipment.
- To keep you informed, we highly recommend providing your email address during checkout. This ensures you receive timely updates and tracking information for your shipment.
Cash on Delivery (COD):
- We offer COD across India. To place an order using COD, please reach out to us at +91 9779750538.
- A small confirmation advance will be required to secure your COD order.
- Once the confirmation advance is received, we will process your order and share tracking details via email.
- The balance payment will be collected by the courier company when your order is delivered to your doorstep.
- In case the customer cancels the COD order, the confirmation advance shall be forfeited.
Exchange Policy:
- At Zevpoint, we strive to ensure customer satisfaction with every purchase. If, for any reason, you're not completely satisfied with your product, we offer a hassle-free exchange process.
- Exchanges are allowed within 7 days of delivery. The product must be unused, in its original packaging, and include all accessories.
- To initiate an exchange, contact our support team at support@zevpoint.com or call +91 9779750538 with your order details. We will guide you through the process and arrange for the return of your product.
- For exchanges, the shipping costs will be covered by us if the product is damaged or defective. For all other cases, the customer is responsible for return shipping.
We are committed to ensuring a smooth experience for our customers, from shipping to exchanges, making every step as convenient as possible.